Privacy Policy

Forever Grateful is committed to protecting your privacy. As a registered Australian charity, we respect your personal information and handle it with care, transparency, and integrity. This policy outlines how we collect, use, disclose, and store your personal data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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1. What We Collect

We may collect the following types of personal information when you interact with us:

• Name and contact details (e.g., email address, phone number)

• Donation history and preferences

• Event registration or volunteer information

• Messages or feedback you provide

• Information collected via cookies when using our website

 

2. How We Collect It

We collect information when you:

• Subscribe to our updates or newsletters

• Register to attend or host an event

• Donate or purchase merchandise

• Fill out a contact form or provide feedback

• Interact with our website or social media

We may also collect limited data automatically (e.g., IP address, browser type) via website analytics tools to improve our site and content delivery.

 

3. Why We Collect It

We collect your information to:

• Process donations and purchases

• Keep you informed about our work, events, and impact

• Respond to your enquiries and feedback

• Send updates or fundraising appeals (where consent is given)

• Improve our services and content

• Meet legal or regulatory obligations

 

4. Disclosure of Your Information

We will never sell your information. We may share your data with trusted service providers (e.g., payment processors, email platforms) who assist us in our operations. These third parties are required to protect your information in line with this policy.

 

We may also disclose personal information if required by law or where necessary to protect our rights or the safety of others.

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5. Storage and Security

We take reasonable steps to ensure your personal information is stored securely—both digitally and physically—and protected from misuse, loss, unauthorised access, or disclosure. Only authorised personnel have access to your data.

 

6. Access and Correction

You have the right to access or correct your personal information. To make a request, please contact us.

 

7. Opt-Out and Your Choices

You can opt out of receiving communications from us at any time by:

• Clicking “unsubscribe” in emails

• Contacting us directly to update your preferences

 

8. Cookies and Website Use

Our website may use cookies to improve your browsing experience and track website usage. You can disable cookies in your browser settings, although this may affect functionality.

 

9. Links to Other Sites

Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites.

 

10. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website, with the date of the most recent revision noted at the top.

 

Contact Us

If you have any questions or concerns about this policy or the way we handle your personal information, please contact us.